1. Overview

Maritime Systems provides hardware devices, software platforms, and integrated technology systems designed for critical infrastructure environments including ports, terminals, and regulated facilities. This Warranty & Service Policy describes the general terms governing warranty coverage, technical support, repair procedures, and service handling for products and solutions supplied through the Maritime Systems Maritime Solutions platform.

Certain products, software platforms, or integrated systems may also be delivered under commercial agreements, system integration contracts, or service-level agreements (SLAs). Where such agreements exist, the terms specified in those agreements shall take precedence over this policy.

2. Hardware Warranty Coverage

Maritime Systems warrants that its hardware products will be free from defects in materials, workmanship, and manufacturing under normal operating conditions during the applicable warranty period.

If a hardware defect is confirmed within the warranty period, Maritime Systems may, at its sole discretion:

• Repair the defective product or component
• Replace the product with a new or functionally equivalent refurbished unit
• Replace defective components with equivalent functional parts

Any repaired or replacement product will remain covered for the remainder of the original warranty period or ninety (90) days, whichever is longer.

3. Warranty Period

Unless otherwise specified in product documentation, deployment agreements, or service contracts:

• Hardware products are covered by a standard limited warranty period of one (1) year from the date of shipment or installation.
• Certain enterprise deployments or specialized equipment may include extended warranty coverage as defined in the applicable commercial agreement.

Proof of purchase, installation records, or deployment documentation may be required to validate warranty eligibility.

4. Software Warranty and Licensing

Software platforms supplied by Maritime Systems, including monitoring platforms, automation systems, and command-and-control applications, are licensed rather than sold.

Software warranty coverage applies only to:

• Defects in installation media
• Material deviations from documented functionality

Unless otherwise specified in a software license agreement:

• Software licenses are non-refundable once activated
• Software performance depends on correct system configuration and supported operating environments

Software embedded in hardware devices is subject to the hardware warranty applicable to the associated device.

5. Return Material Authorization (RMA) Process

Hardware products requiring repair or replacement must follow the Return Material Authorization (RMA) procedure.

Typical service workflow includes:

1. The customer contacts Maritime Systems technical support and reports the issue.
2. Technical troubleshooting is conducted to determine the root cause.
3. If a hardware defect is confirmed, an RMA authorization number is issued.
4. The product is returned to the designated service center referencing the RMA number.
5. The repaired or replacement unit is returned to the customer after service completion.

Products returned without an authorized RMA number may not be accepted for service.

6. Shipping and Service Handling

Unless otherwise specified within a service agreement:

• Customers are responsible for shipping products to the designated Maritime Systems service facility.
• Maritime Systems will cover the return shipping cost for products repaired or replaced under valid warranty claims.

Products must be securely packaged to prevent damage during transportation.

7. Warranty Exclusions

Warranty coverage does not apply to products that have been:

• Improperly installed or configured
• Modified or repaired by unauthorized personnel
• Operated outside recommended environmental conditions
• Damaged due to misuse, negligence, or accidental incidents
• Affected by power surges, environmental damage, or external equipment failure

Consumable components, accessories, and third-party equipment not manufactured by Maritime Systems may also be excluded from warranty coverage.

8. Integrated Solutions and Project Deployments

For large-scale deployments such as smart port infrastructure, surveillance networks, command control centers, or port automation platforms, warranty and service obligations may be governed by project-specific commercial agreements or service-level agreements (SLAs).

These agreements may define:

• System maintenance responsibilities
• On-site support services
• Extended warranty provisions
• System integration responsibilities

Where applicable, the contractual agreement will take precedence over this policy.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Maritime Systems shall not be liable for indirect, incidental, consequential, or special damages arising from the use or inability to use its products, software platforms, or integrated systems.

This includes but is not limited to:

• Operational disruption
• Loss of data
• Loss of revenue or business opportunities

10. Force Majeure

Maritime Systems shall not be held liable for any delay or failure in performance caused by circumstances beyond its reasonable control. Such circumstances may include, but are not limited to, natural disasters, acts of government, labor disputes, power failures, communication network failures, transportation disruptions, or other events commonly referred to as force majeure events.

11. Governing Law

This policy and any disputes arising from the use of products or services provided by Maritime Systems shall be governed by and interpreted in accordance with the laws of the Republic of India. Any disputes shall be subject to the jurisdiction of the competent courts located in India.

12. Policy Updates

Maritime Systems reserves the right to update or modify this Warranty & Service Policy from time to time. Updated versions will be published on this website and will apply to future product deliveries and services.

13. Warranty Support Contact

For warranty claims, technical support, or RMA requests, please contact:
Maritime Systems Support Team